Technical Product Specialist


Technical Product Specialist

Job Description

Join our innovative team at AretoNet, where we’re shaping the future of iGaming & Betting industry with our cutting-edge products, aretonet.com and betintel.ai. At AretoNet, we’re not just about technology; we’re about driving transformative change. Our platforms are designed to redefine boundaries and set new standards in the industry. We’re looking for creative, driven individuals who are ready to challenge the status quo and make a significant impact. If you’re passionate about technology and thrive in dynamic, collaborative environments, AretoNet is your stage to shine.

AretoNet is a Malta-based company with a decentralised team, working fully remote from home, with members of the team spanning various countries including Malta, Slovakia, UK and India.

Overview:

AretoNet is on the lookout for a Technical Product Specialist to enhance our product team and support our development team. This role is ideal for individuals who excel in communication, understand the importance of clients needs, are technically capable, and have a keen willingness to learn. With a focus on supporting our clients and development team, and contributing to the quality of our CRM and BI products, the Technical Product Specialist will play a crucial role in maintaining our standard of excellence in product and service delivery.

Key Responsibilities:

  • Provide support to clients with product and/or technical inquiries, ensuring customer satisfaction and product reliability.
  • Execute basic SQL queries to extract data and generate reports from MS SQL databases, aiding in decision-making and client support.
  • Actively participate in product testing and quality assurance processes, contributing to the high-quality standards of product releases.
  • Manage and prioritise multiple workloads effectively, ensuring timely and efficient task completion.
  • Engage in continuous learning to enhance understanding of technical terms, concepts, and our product suite.

Requirements:

  • Excellent command of the English language, with strong communication skills.
  • Basic proficiency in SQL, capable of running simple queries for data retrieval.
  • A minimum of 2 years of experience in a technical or similar role, demonstrating a track record of effective problem-solving and task management.
  • A proactive attitude towards learning and personal development.
  • A general understanding of technical terms and concepts, with the ability to grasp new technologies quickly.

Nice to Have:

  • Basic experience with C# programming.
  • Familiarity with CRM and Business Intelligence products, demonstrating an understanding of their impact on business operations.
  • An understanding of general testing procedures, contributing to product quality and reliability.
  • Experience with DevOps task management and backlog systems, enhancing team collaboration and project tracking.

What We Offer:

  • An opportunity to grow your technical skills, particularly coding.
  • A collaborative and supportive work environment where innovation is at the heart of what we do.
  • The chance to work with cutting-edge AI & Natural Language Processing projects.
  • Annual performance bonus
  • Regular salary reviews
  • Fully remote
  • Training
  • Flexible working hours
  • Significantly higher than average leave days
  • Paid laptop

At AretoNet, we value diversity and are committed to creating an inclusive environment for all employees. If you are passionate about technology, eager to support clients, and ready to contribute to a team that values quality and innovation, we encourage you to apply by sending an email and your CV to hr[@]aretonet.com.

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